Love the app, but glitchy

Ive been trying to download my past cameras for about 1/2 hour now. Ive done everything I could to get new cameras and they will not download. Im really hoping Im not being charged for them!! Aside from that, I love the app, but I cant take advantage of all it has to offer. :( please fix!! Thanks!!

domeray about IncrediBooth, v1.6